Customer care | CreditBank

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Customer care

CreditBank PNG understands that you expect personal, relevant, accessible-anywhere experiences when you bank with us.

That is why we built the bank with digital-first service at our core.You can expect to be connected to us, and your finances, from almost anywhere, at any time you need.

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We are always here to help. 24/7

Send a message via Online or Mobile banking
Visit a branch. Click HERE for locations and phone numbers
Email: [email protected]
Call us at +675 308 5500

How we plan on building a more personalised relationship.

We have trained Branch Managers to be responsible for ensuring ALL customers are satisfied with the service they receive and created a Customer Contact Centre to monitor calls and solicit feedback.

All to ensure courteous, prompt, and knowledgeable service is delivered whenever you contact us.

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Feedback is how we get better, and you get satisfaction.

We have created a Complaint form for you to use if there is anything that is less than excellent in the service or product delivery you receive. Our intention is to take your feedback and course correct.

Of course, Compliments are always appreciated as well!

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Commonly asked questions that help explain things.

If you have questions about products or services, please CLICK HERE for FAQs.